Frequently Asked Questions


How do you ship?
We use DPDLocal, and it's 100% free for UK delivery. (If you're in Northern Ireland or a remote location, we may ship with ParcelForce. Please allow extra time if this is the case).
Which payment methods are accepted?
We accept all major credit and debit cards.
How long will delivery take?
If you order before 14:00 on a working day, it will be with you Next Working Day. If you've ordered a special pre-order, such as our Xmas Pre-Order Sale, please allow 14 days.
How secure is shopping shopping? Is my data protected?
We use modern SSL security on our shopping cart, and your card is never stored on our servers. We bank in the UK with the major banks, so we're security compliant.
What exactly happens after ordering?
We'll process your order within one working day (or faster!).  Then we'll ship it out to you.  You'll be emailed at every step.
Do I receive an invoice for my order?
Yup! You'll get an email invoice and receipt right after ordering.

Call Us

0330 223 1158 Local Rate Call

Send us an email

Fill out my online form.

Our Office and Company

We are FB Ecommerce Ltd, registered at 20-22 Wenlock Road, London, N1 7GU, United Kingdom. Company Number 10211520. Mail us at 20 Priory Road, Arundel, BN18 9EN

Our Warehouse

We ship from our warehouses in West Sussex and Liverpool.