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This page contains information on the terms and conditions for purchases from theofficialswegway.co.uk. By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.
Standard conditions of sale:
‘Buyer’ means the person who buys or agrees to buy the Products from the Seller.
‘Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
‘Delivery date’ means the date specified by the Seller when the Products are to be delivered.
‘Products’ means those goods specified.
‘Price’ means the price for the Products including delivery and packing.
‘Seller’ means Registered at 20-22 Wenlock Road, London, N1 7GU. Company Number 10211520. trading as theofficialswegway.co.uk
‘Consumer’ shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
- Conditions applicable
1.1 Nothing in these conditions shall affect the buyer’s statutory rights as a consumer.
1.2 The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
1.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
1.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
1.5 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you with the email address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.
1.6 By placing an order using the Seller’s electronic online ordering service the Buyer is making an offer which will not become a binding contract until the order is accepted by the Seller. The taking of payment from the Buyer’s credit/debit card does not indicate acceptance of the order by the Seller. If the Buyer’s order is ultimately rejected by the Seller a refund will be made immediately.
2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier.
2.2 All dimensions specified by us are approximate.
3.1 Goods are delivered on weekdays directly to your home address. If you live within the UK mainland, the delivery will be free of charge however any cost of return of non faulty items will be with the customer at £30 per item.
3.2 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.
3.3 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
3.4 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
4.1 You must pay by credit/debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
4.2 Payment will be taken in full at the time of the order.
4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.
4.4 We are entitled to refuse any order placed by you.
4.5 We reserve the right to accept either a discount code.
- The products
5.1 The quantity and description of the Products shall be set out in the Seller’s quotation.
5.2 The Seller may make any changes in the name and specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.
5.3 Photographs are for illustrative purpose only, and may not exactly match the product itself.
5.4 Free remote controls and carry bags are promotional items and are only for a limited period. They may not always be received with an order. We reserve the rights to not dispatch these items at any time without notice.
- Warranties and liability
6.1 All goods supplied by the Seller come with a manufacturer’s warranty 12 months.
6.2 The Seller shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller’s customer service department.
6.3 The Seller does not provide any warranty cover against defects in his own right.
6.4 Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause affects your statutory rights as a consumer.
7.1 We are only able to deliver online orders to you if you have a permanent address in the United Kingdom.
7.2 We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. Lead times quoted in days on product pages are based on UK working days.
7.3 Orders totalling less than 30kg will be dispatched in a box.
7.4 For all orders – any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
7.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff, consider that access is unsafe then we will not deliver the goods until safe access is provided.
7.6 If our delivery team accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
7.7 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of SwegwayOnline.co.uk or any reasonable rescheduling of delivery. Orders are usually delivered within 3-5 working days, however sale items can take up to 7 working days to be delivered. You will receive a tracking number via email once your order is on its way.
7.8 If items are received damaged please contact our customer service team via phone or e-mail and we will rectify the problems as soon as possible. Please do not ask our delivery team to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our delivery team tells you that they will report and take care of this please ignore this and be sure to email or call us directly. Please report damages within 24 hours of delivery. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.
- Our Refund and Returns Policy Details
8.1 You have the right to cancel your order within 14 days from delivery. You must notify us by email within 14 days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
If you wish to return the goods within the 14 days, please take reasonable care of the items and it would help if you retained the original packaging.
Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. If the carriers un-wrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.
8.2 Please take into account before purchasing that once items are dispatched from our warehouses the cost involved with return will be with the customer at £30 per item. Therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.
Returns and Refunds Enquiries:
Please note if any items are damaged or faulty please always call or email our customers services department within 24 hours to report this.
We can arrange collection and return of the items at a cost of £30 per item.
Please do not return items without prior authorisation. The returns authorisation is valid for up to 14 days only from delivery.
Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return, payment for goods are refunded within 30 days.
If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of £30 will be charged.
8.4 After this 14 day period has expired we will be unable to accept returns of any items purchased.
8.5 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
8.6 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 14 days of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in the exact condition it was delivered in and retain the original packaging it was provided with. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer at £30 per item.
8.7 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
8.8 Where an alternative carrier service is used (being outside the normal free delivery methods provided by SwegwayOnline.co.uk) and paid for by the customer – the delivery charge will not form part of your refund should your item be damaged in transit, be classed as an manufacturing fault or be rejected under the 14 day Money Back Guarantee.
- Title and risk
9.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
- Insolvency of buyer
10.1 This clause applies if:
The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or
An encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Buyer, or
The Buyer, not being a consumer, ceases, or threatens to cease, to carry on business, or
The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.
11.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
11.2 Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
11.3 This website is operated by FB Ecommerce Ltd. Registered at 20-22 Wenlock Road, London, N1 7GU. Company Number 10211520.
- Site Content and Disclaimers
12.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
12.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
12.3 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
- Applicable Law
13.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.